Licensees who run a business have a legal obligation to ensure the proper supervision of their business.

New Supervision Guidelines start July 1 2024

Valuable Price for Manual: $650 + GST (Tailored for your agency with the business catagories and information. )

Bundle Price for Manual + CPD Course (Class 1/Class 2): $998 Incl. GST

What will you get?

1. A hard copy in folder in colour printing

  • 1 Operational Procedures Manual
  • 2 Forms
  • 9 Appendixes

2. PDF documents for future reference 

3. Special offer: Licencees in Charge who buy a manual before 1 Oct will also receive a one hour complimentary workshop with the trainer to help guide and coach the leaders of the agencies as a whole. 

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to order the Supervision Guideline.

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Key changes

The new guidelines include key changes from previous years. The changes include:

  1. An introduction from the Strata and Property Services Commissioner setting out what to expect from the new Supervision Guidelines, and the overarching goal to improve professional standards in the industry.
  2. All three overarching requirements for supervision set out in the Property and Stock Agents Act are now addressed including supervision of persons engaged in the business, operational procedures for legal compliance, and monitoring of conduct within the business.
  3. Both guidance for principals and licensees in charge and specific requirements that must be met are included: Guidance tells you what you should do to maintain a well-supervised business; while failure to meet the requirements is an offence that may be penalised or prosecuted.
  4. The specific requirements in the current Supervision Guidelines are either maintained or enhanced, with a few minor exceptions, including: a minor change has been made to the requirements on price representations and underquoting. Now, timely reviews of estimated selling prices must be carried out, instead of the previous requirement that reviews must be carried out every week, regardless of the circumstances of each property.

New requirements in each section of the guidelines

Supervision Requirement 1: People leadership

Licensees in charge must assist assistant agents and class 2 agents by verifying completion of their work experience tasks in the Fair Trading logbook.

Supervision Requirement 2: Operational procedures for legal compliance

Operational procedures must:

  • exist separately to the Supervision Guidelines and be specific to the business or group of businesses to which they apply
    identify the laws that apply to the business using a comprehensive list in the Guidelines as a starting point
  • address four key areas of risk to compliance, including financial, licensing, qualifications and training, and professional conduct
  • document the licenced roles within the business and who is performing them, along with their status as certificate of registration holder, class 2 agent, class 1 agent, licensee in charge, and/or accredited auctioneer
  • for qualifications, education and training, the annual training plan currently required to include records of non-compliance with CPD and a plan for training in legislation changes throughout the year, and
  • for professional conduct, compliance with conflict of interest disclosure obligations, compliance with reporting obligations under the Privacy Act and use of third-party platforms.

Supervision Requirement 3: Monitoring business conduct

  • Principals and licensees in charge must establish adequate systems to monitor the conduct of the business to ensure that the requirements of the operational procedures are complied with, and
  • licensees in charge must record instances of non-compliance with the operational procedures and any corrective action taken.